Privacy Policy

Last Updated: May 21, 2026

Welcome to Qviko. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service booking platform.

1. Information We Collect

We may collect the following information:

• Full name, email address, and phone number
• Profile photo and account details
• Saved addresses and location information
• Booking history and service preferences
• Payment and transaction details
• Device information and app usage data
• Worker documents such as PAN card and bank details

2. How We Use Your Information

Your information is used for:

• Creating and managing user accounts
• Booking and scheduling services
• Connecting users with nearby service providers
• Processing secure online payments
• Sending booking updates and notifications
• Improving app functionality and user experience
• Preventing fraud and unauthorized activity

3. Location Data

We may collect your live or saved location to provide nearby worker matching, accurate service availability, and better booking experience.

4. Payment Information

Payments are securely processed using trusted third-party payment gateways. We do not store your debit card, credit card, or UPI PIN details.

5. Sharing of Information

We do not sell your personal information. We may share limited data with:

• Verified workers and service providers
• Payment gateway partners
• Government authorities if legally required
• Technical service providers for app operations

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.

7. User Responsibilities

• Provide accurate account information
• Keep your login credentials confidential
• Use the platform responsibly and legally

8. Account Deletion

Users may request account deletion by contacting our support team. Some information may be retained for legal or security purposes.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legalobligations, resolve disputes, enforce our agreements, and prevent fraud or abuse.

Generally:

• Account information (such as your name, email address, phone number, profile details, and saved addresses) is retained while your account is active.
• If you delete your account, we will delete or anonymize your personal information within 90 days ,unless a longer retention period is required by law or is necessary for legitimate business purposes.
• Booking history and transaction records may be retained for up to 7 years to comply withapplicable tax, accounting, and legal requirements.
• Worker verification documents (such as PAN card and bank account details) are retained only foras long as required to provide our services and comply with legal or regulatory obligations. They aresecurely deleted when no longer required.
• Location data is retained only for as long as needed to provide location-based services and improve service delivery.
• Analytics and app usage data may be retained in aggregated or anonymized form, which does notidentify individual users.

When personal information is no longer required, we securely delete or anonymize it in accordance withapplicable laws and industry best practices.

10. Third-Party Services

Our platform may use third-party services such as:

• Payment gateways
• Push notification services
• Analytics providers
• Cloud hosting services

11. Children's Privacy

Our services are not intended for users under the age of 18 without parental supervision.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

Qviko Support
Email: support@qviko.com